Acceptance: By instructing me to commence work—whether verbally, in writing, or digitally—you formally agree to be bound by these terms, unless explicitly stated otherwise in a written estimate or contract.
Operating Hours: Standard hours are Monday to Friday, 09:00 to 17:00. Mission-critical out-of-hours support must be agreed upon in advance at premium rates.
Appointments & Scope: Appointments are strictly limited to agreed-upon issues. Additional requests on-site will extend the session and be billed accordingly.
Cancellations: Cancellations with less than 24 hours’ notice will incur a fee equal to one hour of standard billable time.
Rates & Billing: For ad-hoc support, I operate on a transparent rate structure. All remote and on-site support is strictly billed in 30-minute blocks.
On-Site Call-Out Fees: A call-out fee applies to all on-site service appointments to cover travel and vehicle expenses. This fee is dependent on your location and will be agreed upon prior to the visit. Once on-site, billable labour starts the moment I arrive and is charged in standard 30-minute blocks.
Managed Services: Monthly managed services require an active GoCardless mandate.
Business Projects: Businesses requiring exclusive, extended support may hire me at a pre-agreed flat day rate or a fixed project rate.
Out-of-Scope Work: Any support, tasks, or time required that fall outside the explicit scope of a pre-agreed project or managed service plan will automatically revert to my standard ad-hoc 30-minute billing rates.
Invoicing: I operate a strictly 100% invoicing policy with no payments taken on-site. Invoices are due immediately via BACS or GoCardless Direct Debit. Cash, cheques, and phone payments are not accepted.
Late Fees: Late payments may result in immediate service suspension or statutory interest charges.
Sign-off & Follow-ups: All systems are demonstrated as fully operational before I leave. Free return visits strictly cover documented faults related to my original workmanship, provided they are reported within 7 days. Return visits required due to user error, forgotten passwords, or general difficulty operating new equipment are treated as brand-new bookings.
Hardware & Uncollected Goods: All licenses must be paid in full prior to ordering. Supplied hardware is covered by the manufacturer’s warranty; any labour required to swap faulty components is chargeable. Workshop equipment left uncollected 14 days after readiness notification with an unpaid bill may be sold or recycled to recover expenses, subject to a final 14-day written notice (Torts Interference with Goods Act 1977).
Data Loss & Security: You are strictly responsible for backing up all data before any support session begins. I accept no liability for data loss or hardware failure during repairs. I make no guarantee that a system will remain secure against future malware or cyber incidents once handed back.
Liability Cap: Total liability for any claim is strictly capped at 100% of the total amount paid for the specific service in question prior to the claim. I assume no responsibility for third-party provider outages (e.g., BT, EE) or indirect financial losses. All data is managed in full compliance with UK GDPR.